Warranty Returns & Refunds
Dark 30 Warranty Policy
WARRANTY SUPPORT, RETURNS, DAMAGES, AND EXCHANGES
At Dark 30, we are committed to delivering reliable and high-performance products. We proudly offer a 5-year transferable warranty on all our thermal devices, covering normal wear and tear. This warranty applies to all Dark 30 products, ensuring peace of mind and reliable performance for our valued customers.
This warranty covers manufacturing defects and breakage associated with the intended normal use of the product. It is transferable, meaning it follows the product regardless of ownership changes, providing continuous coverage from the date of the original sale.
Please note that this warranty does not apply to products that have been modified, abused, neglected, misused, or subjected to conditions beyond their intended use. Additionally, it excludes cosmetic damage, intentional damage, theft, loss, any act of God, or any condition caused by use other than intended and it does not cover normal wear and tear. Products with altered or damaged serial numbers, or those that have been opened or tampered with, will void the warranty.
If a product becomes defective during normal use within the warranty period, Dark 30 will repair or replace it at our discretion. If we cannot repair a product, we will offer a replacement in like or better condition. Customers are responsible for shipping the product to us for warranty service. We will cover the cost of returning the repaired or replaced product to the customer.
No returns will be accepted without a Return Merchandise Authorization (RMA) number. Please contact our customer service team to obtain an RMA before sending your product. This warranty provides specific legal rights, and you may also have other rights which vary from state to state.
The returns process begins once you have filled out the Warranty Return Authorization form linked below. Please include your proof of purchase with your form this is required to validate your warranty.
Dark 30 Returns Authorization Form
*Make sure to click submit at the bottom of the form.*
Once you have successfully filled out the form, an automated email will be sent to you acknowledging that your return form was successfully submitted and is pending review from Customer Service. This email will have a ticket number (This is NOT your Return Authorization Number).
Within 1-2 business days, a customer service agent will be reaching out to you with your return authorization number and return instructions. If you filled out the form and haven't received a response within 3 business days, please check your spam/junk folder.
We need to receive your defective unit in order to replace it. We will not provide a replacement for a unit that has not been returned to us.
After your defective return is received, it will be inspected by our Quality Assurance team. Once your unit has been checked by our QA team, you will be pending approval for a replacement. It will then be picked and shipped out to you. Once the unit is shipped, you'll receive an email with a tracking number.
Can I return a Dark 30 product for a refund?
Yes, but it must meet specific qualifications:
- Purchased from us directly.
- In new condition.
- Postmarked within 15 days of receipt.
- Approved via Dark 30 Returns Authorization Form
NOTICE: If the unit was purchased at another retailer please refer to their refund policy.
If you have any questions please reach out to us at via email at support@dark30.com or call at (817) 813-6848.